The most important thing about our online chat service for RV dealers is our people and the processes through which we generate more leads – but that does not take away from the importance of our innovative chat software. Built from the ground up for the RV sales industry, RV Chat has the power to give your chat operators or ours everything they need to keep your website’s visitors informed.
Technology is important, but we also make sure that it’s easy to use. From direct integration with your RV dealership’s inventory to co-browsing with your website’s visitors, we have made our software easy to use regardless of how savvy the operator is with technology.
The key to the success of our software is that we’re always improving it. With 28 full-time engineers and developers testing and tweaking the software, we’re able to stay ahead in the constantly changing digital world – and keep our clients on the cutting edge.
What makes RV Chat different:
Intuitive Software that’s Ready to Go
Whether you leverage our managed chat services or if you’re running the chat software at the dealership, our software is able to be implemented quickly on your web properties. When you sign up, you’ll plug in information about your dealership that will automatically populate the scripts in the chat interface. It does this intuitively – no need for the dealership to plug information into the script. Our software takes your information and puts it where it needs to be within the RV Chat syustem. You can be up and running with amazing chat software on your dealership website in no time at all.
Proactive Behavioral Engagement
It’s about data and people. The way that people reach your website, and even specific pages, helps to determine how RV Chat software proactively interacts with them. For example, if someone reaches the website through a search for “Coachmen diesel motor home”, we can take this behavioral data and approach the shopper appropriately with the right message that is most likely to get them to contact the dealership. This type of data-driven behavioral targeting gives your website a personalized feel and that separates the experience they have with your dealership from the experience they have with your competitors.
One of the top reasons website visitors use live chat is because they want information and they want it now. For whatever reason, they are not quite ready to pick up the phone and call, but they have questions that can not wait. Our chat software gives operators instant access to the details your website visitors want, allowing them to answer questions accurately and quickly to improve their experience. RV Chat streamlines the buying experience.
Enhanced Mobile Interface
So many aspects of our lives are going digital and going mobile. You won’t always be at your desk when a message comes in, which is why our mobile interface is the best in the industry. It allows you to use the full functionality of RV Chat even if you’re out. From the customer’s perspective, the experience is even better. RV Chat pioneered the mobile chat interface and we are constantly improving it to match every device, operating system, screen size, and mobile website type so that your customers can chat with your dealership when they’re on the go… even if they’re at another dealership at the time!
Most Accurate Geo-IP Data
The data available and the ways that it can be used is constantly growing. Location-based data can help determine where your customers are from, and how to better interact with them. Everyone is using this type of geographical data, but not everyone is using the most up-to-date information available. Our use of MaxMind gives us – and you – an edge over the competition because the data is more accurate than any available to the RV industry. We do not use outdated information like most chat providers. Our regular update schedule means up to date actionable information about your customers on which you can rely.
Advanced Security and Privacy Protocols
Due to privacy issues, hackers and security threats that run rampant the internet, many people are cautious of any form of interactions that do not appear to be secure. RV Chat utilizes the most advanced security and privacy controls on our software to ensure that your website visitors can feel safe to communicate through RV Chat. We then take the next step of separating out all visitor information into individual databases per subscriber. This isolation of accounts keeps your data completely separate from anyone else who is using the platform.
Instant Two-Way Language Translation
It would be nice to have a multi-lingual team operating chat for your dealership because of the diversity that continues to grow in North America. With RV Chat software, everyone is multi-lingual! RV Chat will translate dozens of languages instantly. This happens in both directions; if they are typing in Spanish, it will translate it into English. Then, when you reply in English, it will translate back to them in Spanish. Our software is so intuitive that the other person could even switch languages in the middle of the chat and our software will make self-adjust.
Inventory Integration Within Interface
Most people are coming to your website to see motorhomes and travel trailers. The challenge with most chat software is that the operator often has to bounce back and forth between the console and the website to find the appropriate recreational vehicles and send them back to the website visitor. With RV Chat, you will be able stay in your chat with the customer thanks to our inventory integration. Find the watercraft you want them to see without ever leaving the console, then co-browse along with them to the exact location on your website.
Our SMS “Text to Chat” allows a website visitor to start a chat by providing their mobile number and communicating via text. Our SMS Chat makes it very easy to connect with today’s mobile web users who often prefer text messaging over any other form of communication.
Some of the other features of RV Chat software:
Visitor Browsing Control: Don’t just link to the pages where you hope your website visitors will go. With RV Chat, you’ll be able to take them directly to the page
Smart-Form Integration: Our software will recognize lead information such as phone number and email address, and plug it directly into the lead form that goes into your CRM.
Departmental Parsing: Whether they’re chatting with you about sales, or service, the leads can be sent to the appropriate department.
ROI-BOT Integration: Our leads and information can be accessed directly by ROI-BOT, a third-party analytics analysis system by PCG Digital Marketing.
Proper CRM Transcript: It’s hard to describe how difficult it is to read transcripts as they come into your CRM unless you’ve actually had to do it. No line breaks. One long paragraph. Unpleasant. With RV Chat, we plug it into your CRM in a format that you can easily read and cross-reference.
Visitor Chat Preview: See what your visitors are typing while they’re typing it.
All-Mobile Interface: It doesn’t matter if you have a traditional mobile site, or a responsive site. Our software works with all of them.